RIGHT WORDS…..WRONG MOMENT

• Sales call from call center can be irritating and insensitive in the extreme….of course this may be a direct result of the monotonous repetition of phrases which are just mouthed automatically. Take the following case which I once experienced:
• CC: I am calling on behalf of XXX bank, would you be interested in taking a loan ?
• M: I am sorry ,would you call later I am in the middle of an emergency.
• CC: I will take up only ten minutes of your time.
• M: Excuse me but there has been a death in my house please excuse me!
• CC: Sorry Ma’am, thank you for giving us your invaluable time …have a nice    day.

• REALLY!!!!!!!!!!…I MEAN ARE THEY EVEN AWARE OF WHAT THEY ARE SAYING …AMAZING AND CARELESS!!!!!!!!!
• Such are the dangers of habits and can do more harm than good……this has been a frequent experience where lack of awareness can create a real mess for the company advertising, this lack of sensitivity and selling is not about just doing your job but doing it with awareness to people and situations

12 thoughts on “RIGHT WORDS…..WRONG MOMENT”

    1. That means there is something wrong in the selection process or there is a lack of proper training towards sensitiveness and proper rules of behavioue as far as response is concerned…just a blind targetting that brings in negative results….what an empty world we live in!

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