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• Sales call from call center can be irritating and insensitive in the extreme….of course this may be a direct result of the monotonous repetition of phrases which are just mouthed automatically. Take the following case which I once experienced:
• CC: I am calling on behalf of XXX bank, would you be interested in taking a loan ?
• M: I am sorry ,would you call later I am in the middle of an emergency.
• CC: I will take up only ten minutes of your time.
• M: Excuse me but there has been a death in my house please excuse me!
• CC: Sorry Ma’am, thank you for giving us your invaluable time …have a nice    day.

• Such are the dangers of habits and can do more harm than good……this has been a frequent experience where lack of awareness can create a real mess for the company advertising, this lack of sensitivity and selling is not about just doing your job but doing it with awareness to people and situations

Published inCommerce


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    • Mamta Mamta

      That means there is something wrong in the selection process or there is a lack of proper training towards sensitiveness and proper rules of behavioue as far as response is concerned…just a blind targetting that brings in negative results….what an empty world we live in!

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